Refund policy

Return Policy – R116 Collective

At R116 Collective, every piece is made with intention.

Because our products are made-to-order, we do not accept general returns or exchanges for reasons such as sizing, preference, or change of mind.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will make it right.

To request a replacement:

• Contact us within 7 days of delivery
• Include your order number and clear photos of the issue

Once approved, we will send a replacement at no additional cost.

Sizing

Please review our sizing guide carefully before placing your order.

Because each item is produced on demand, we are unable to offer returns or exchanges for incorrect sizing.

Processing & Production

All items are made to order through our production partner. This means:

• Orders cannot be canceled or changed once production begins
• Processing times may vary depending on demand

Refunds

Refunds are only issued in cases where:

• An item is defective
• An incorrect item was received

Approved refunds will be processed back to your original payment method.

Contact

For any issues with your order, please contact us at:
r116clothing@gmail.com